HappyFox Help Desk 2.01.26.1 - App Store

HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.

HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.

What you can do with HappyFox Helpdesk 2.0 App:

- Access your support tickets on mobile
- Quick access to the “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents
- Track your weekly performance

Your HappyFox tickets are at your fingertips. Literally!

Version History - Fixed UI issues with top bars and buttons on iPhone 18 Pro and other devices.
- Fixed an issue where users were incorrectly prompted to fill in mandatory custom fields when closing a ticket.
- Fixed an issue where the current date could not be selected as the due date for a ticket as soon as the Change Due Date modal opens and done button is pressed. 1.26.1 Sep 28 - Bug fixes and security improvements. 1.26.0 Sep 17 - Bug fixes. 1.25.1 May 7 - Added Liquid Glass support.
- Bug fixes and improvements. 1.25.0 Mar 11 - Fixed UI inconsistencies on the newly released iPhone 17 and Air models.
- Resolved an issue on the Queues screen where pulling to refresh did not update the queues count.
- Other bug fixes and improvements. 1.24.1 10/01/2025 - Tasks associated to tickets can now be seen inside individual ticket details' Tasks Tab.
- Tasks assigned to anyone can be listed in Tasks screen (bottom tab).
- New tasks can be created individually or from task template.
- Tasks can now be edited and deleted.
- Bug fixes and improvements. 1.24.0 09/14/2025 1. Agents can now see the list of tasks (for applicable accounts) assigned to them by selecting the Tasks bottom tab.
1. Tasks can be listed based on these filters - All, Pending, Completed, Due Today.
2. Tapping on a task will take user to the corresponding ticket details page.
3. Task can be marked completed / pending.
4. Assignee of a task can be changed.
2. Bug fixes and performance improvements. 1.23.0 07/16/2025 Release Notes:
- [Feature] Closing a ticket (marking status as completed) with mandatory custom fields, changing category of a ticket with mandatory custom fields flow is now supported, in ticket details page.
- [Bug Fix] Fixed an issue where the queue count will not be visible for some queues in the Queues Screen.
- Other fixes and improvements. 1.22.0 05/23/2025 - Added dark mode support.
- Asset Manager is now part of Help Desk Mobile app; available as a new tab for applicable accounts. The existing Asset Manager app will be removed from the store in near future.
- Various bug fixes and improvements. 1.21.0 02/27/2025 Release Notes:
Bug fixes and improvements. 1.20.0 01/13/2025 [Feature] Assets can now be linked/unlinked to/from a ticket respectively.
[Feature] A preview of the typed ticket reply or private note can now be seen before sending it.
Bug fixes and security improvements. 1.19.0 08/15/2024 Fixed an issue in Create Ticket screen where the app will freeze when choosing Due Date. 1.18.1 08/14/2024 - Added support for multiple SSO login providers, in login screen.
- Bug fixes and enhancements. 1.18.0 06/05/2024 Features

- Users can now change the contact of a ticket in "Bulk Ticket Actions" and "Change Properties" modals.
- Search ability is added in all lists now, like Change Assignee, Status, Category etc..

Bug Fixes

- Fixed an issue where adding private notes was not possible when there is no permission to add replies via agent panel.
- Canned actions preview now works correctly with all the formatting intact, like hyperlinks etc..
- Applied canned action now maintains the formatting unlike previous versions.
- Some messages in a ticket might have rendering issues in full screen view. As a workaround, tap on the 3-dot icon at top-right of the fullscreen ticket update view, and then choose "View Full Ticket Update" button to see the update without any rendering problems.
- Ticket details now load faster than before.
- More Bug Fixes and Improvements. 1.17.0 09/01/2023 - Added Search functionality in Queues List and Canned Actions List.
- Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
- Additional bug fixes and improvements. 1.16.1 02/07/2023 - Agents can now delete a ticket. To delete a ticket, open a ticket (details), tap 'Actions' button in footer, choose 'Delete Ticket'.
- Fixed an issue when closing tickets, where the app will keep on loading.
- Various other bug fixes and improvements. 1.16.0 11/15/2022 - Fixed an issue in iPhones where uploading HEIC image files from Gallery won't be rendered in the view attachment screen.
- Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error. 1.15.1 09/12/2022 - Agents can now insert KB Articles when adding a Reply / Private Note
- Fixed SSO sign in issues
- Other Bug Fixes and Improvements 1.15.0 08/22/2022 Fixed the bug where the app will log the user out with an error - "This Feature is currently not available for your account". 1.14.1 06/15/2022 - Copy Permalink option is now available for each ticket update. Tap on a single update in ticket details, on top-right click on the menu icon to access the "Copy Permalink" option.
- Timestamp format' setting (Absolute/Relative) from Helpdesk web is now supported in mobile app
- Cookies related to SSO login can be cleared by long-pressing the "Log in using SSO" button
- Other bug fixes and improvements 1.14.0 06/13/2022 View all types of ticket updates in the ticket details page.
Improved performance, UI/UX of the ticket details page.
Fixed random permission-related issues when adding updates to a ticket.
Fixed issues when adding canned actions.
Other fixes.

Do you have a feature request or feedback? Mail us at support@happyfox.com 1.13.0 05/04/2022 New in this release:

• Mark tickets of the same issue with the "Relate Tickets" action.
• View tickets related to the current one with the "Show Related Tickets" action.

Do you have a feature request or feedback? Mail us at support@happyfox.com 1.12.0 03/04/2022 New in this release:

• Category and Status Queues are now available in Queues screen.
• Upload Attachments when posting a Reply or Private Note.
• Fixed an issue when applying multiple Canned Actions.
• Fixed an issue with Contacts not receiving new reply notifications.

Do you have a feature request or feedback? Mail us at support@happyfox.com 1.11.0 02/22/2022 New in this release:

• The much-requested "Canned Actions" feature – When posting a reply or a private note, insert a Canned Action with the button on the bottom-left of the screen.
• Improved app performance and overall usability.

Have a feature request? Mail us at support@happyfox.com 1.10.0 02/02/2022 New in this release:

• Search tickets using the ticket ID or subject.
• Improved account security with the support for 2FA.

Have a feature request? Mail us at support@happyfox.com 1.9.0 11/20/2021